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5,21€(IVA inc.)
The pocket guide to the baldrige award criteria
- Brown, Mark Graham
- 978-1-4200-8015-5
- 2008-12-01
37,87€(IVA inc.)
Baldrige award winning quality: how to interpret the baldrige criteria for performance excellence
- Brown, Mark Graham
- 978-1-4200-8014-8
- 2008-12-01
51,95€(IVA inc.)
Design for Six Sigma + leantoolset: implementing innovations successfully
- Staudter, C.
- 978-3-540-89513-8
- 2008-12-01
48,31€(IVA inc.)
Executing data quality projects: ten steps to quality data and trusted information
- McGilvray, Damette
- 978-0-12-374369-5
- 2008-11-01
50,40€(IVA inc.)
Implementing six sigma and lean: a practical guide to tools and techniques
- Basu, Ron
- 978-1-85617-520-3
- 2008-10-17
33,95€(IVA inc.)
Customer satisfaction planning: ensuring product quality and safety within your MRP/ERP systems
- Hirata, Thomas T.
- 978-1-4200-8381-1
- 2008-10-15
17,00€(IVA inc.)
Cómo tratar con clientes difíciles: 10 estrategias simples para vender a tercos, desagradables y agresivos
- Anderson, Dave
- 978-84-7978-885-8
- 2008-10-06
51,95€(IVA inc.)
Six Sigma+Lean toolset: executing improvement projects successfully
- John, A.
- 978-3-540-32349-5
- 2008-10-01
14,00€(IVA inc.)
Calidad de servicios: el camino hacia la fidelidad del consumidor : estrategias para conseguir estabilizar a los clientes
- Salvador Ferrer, Carmen
- 978-84-8240-900-9
- 2008-10-01