Baldrige award winning quality: how to interpret the baldrige criteria for performance excellence

CONTENTS: Introduction. 1. Understanding to Malcolm Baldrige National QualityAward. 2. Preparing an application for the Baldrige Award. 3. Key themes and relationships among the criteria. 4. Understanding the Baldrige Award scoring scale. 5. Interpreting the criteria for the organizational profile. 6. Interpreting the criteria for leadership (I). 7. Interpreting the criteria for strategic planning (II). 8. Interpreting the criteria for customer and market focus (III). 9. Interpreting the criteria for measurement, analysis and Knowledge. 10. Interpreting the criteria for workforce focus (V). 11. Interpreting the criteria for process management (VI). 12. Interpreting the criteria for results (VII). 13. Preparing for site visit. 14. Using a Baldrige assessment as a stratregic planning tools.

• ISBN: 978-1-4200-8014-8
• Editorial: Chapman Hall/CRC
• Encuadernacion: Rústica
• Páginas: 362
• Fecha Publicación: 01/12/2008
• Nº Volúmenes: 1
• Idioma: Inglés