Service science, management, and engineering: theory and applications

The Series in Intelligent Systems publishes titles that cover state of the art knowledge and the latest advances in research and development in intelligentsystems. Its scope includes theoretical studies, design methods, and real-world implementations and applications. This book presents the latest issues and development in service science. (Service Science is the interdisciplinary approach to the study, design, and implementation of services systems -more precisely, service science has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another). Both theory and applications issues are covered in the book, which integrates a variety of disciplines - including areas in management, engineering, and information systems.Extensive applications and cast studies of latest developments showcase current best practice and provide insights and guidelines to assist in building of successful service systems. Presents the latest service science research from both theoretical and applicationsperspectives Includes coverage of applications in a wide variety high growth sectors, along with real-world frameworks and design techniques Extensive applications and cast studies of latest developments showcase current best practice and provide insights and guidelines to assist in building of successful service systems.

• ISBN: 978-0-12-397037-4
• Editorial: Academic Press
• Encuadernacion: Cartoné
• Páginas: 325
• Fecha Publicación: 15/03/2013
• Nº Volúmenes: 1
• Idioma: Inglés