Information technology for management: improving strategic and operational performance

INDICE: Part I: Understanding Information Systems that Support Organizational Performance Chapter 1 Information Systems in the 2010s Chapter 1 Link Library Quick Look at Chapter 1 Interacting with Customers at Optimal Times For Class Discussion and Debate Scenario for Brainstorming and Discussion Debate issue 1.1 Positioning IT to Optimize Performance 1.2 Information Systems and Information Technology: Core Concepts 1.3 Business Performance Management and Measurement 1.4 Strategic Planning and Competitive Models 1.5 Why IT is Important to Your Career, and IT Careers Business Case:CIO of BP Global Led its Transformation Public Sector Case:UK National Offender Management Information System (NOMIS) Project Analysis Using Spreadsheets:Estimating Expected Improvement in Customer Retention Chapter 2 IT Infrastructure and Support Systems Chapter 2 Link Library Quick Look at Chapter 2 Sprint Nextels Subscriber Data Management System For Class Discussion and Debate Scenario for Brainstorming and Discussion Debate issue 2.1 Data and Software Application Concepts 2.2 Types of Information Systems and Support 2.3 Supply Chain and Logistics Support 2.4 IT Infrastructures, Cloud Computing, and Services Business Case: Airbus Improves Productivity with RFID Public Sector or Non-Profit Case: Royal Shakespeare Company Leverages Patron Data Analysis Using Spreadsheets: Managing Gasoline Costs Part II: Data and Network Infrastructure Chapter 3 Data, Text, and Document Management Chapter 3 Link Library Quick Look at Chapter 3 Wendy's International Uses Text Mining for Customer Experience Management For Class Discussion and DebateScenario for Brainstorming and Discussion Debate issue 3.1 Data, Text, and Document Management 3.2 File Management Systems 3.3 Database Management Systems 3.4 Data Warehouses, Data Marts, and Data Centers 3.5 Enterprise Content Management Business Case: Applebees International Learns and Earns from Its Data Public Sector Case: British Police Invest in Mobile IT to Improve Performance and Cut Costs Analysis Using Spreadsheets: Calculating the Impact of Poor Document Management on the Bottom Line Chapter 4 Network Management and Mobility Chapter 4 Link Library Quick Look at Chapter 4 World's First WiMAX 4G Rail Network For Class Discussion and Debate Scenario for Brainstorming and Discussion Debate issue 4.1 Business Networks 4.2 Wireless Broadband Networks 4.3 Network Management and Portals 4.4 Collaboration 4.5 Green, Legal, and Ethical Issues Business Case: Green Mobile Network to Cut Carbon Emissions 42% by 2013 NonProfit Case: Kaiser HealthConnect Network Shaping the Future of Healthcare Analysis Using Spreadsheets: Cost-Comparison of Web Collaboration Chapter 5 IT Security, Crime, Compliance, and Continuity Chapter 5 Link Library Quick

• ISBN: 978-0-470-91680-3
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 480
• Fecha Publicación: 29/12/2010
• Nº Volúmenes: 1
• Idioma: Inglés