Managing social service staff for excellence: five keys to exceptional supervision

Based on Nancy Summers many years of working with troubled social service agencies, this book offers agency and treatment center administrators and supervisors the tools and information they need to help improve the quality of care delivered by frontline, non-clinical staff to agency clients. It includes diagnostic techniques for pinpointing staff problems and explores common problems agencies face with regard to employee behavior including staff enmeshment, adversarial staff/client relationships, routine disrespect or casual denigration of clients and neglect of client needs. It also offers remedies and prevention methods that can be put in place without costing money. In addition, the author discusses the ethics of high quality service delivery, team building, and stress and burnout as these relate to agency structures and policies. Filled with interviews and numerous case examples, the book is essential to agencies andtreatment centers and an excellent resource for advanced undergraduate and graduate courses across the human services field including human services, social work, psychology, counseling, and public administration.

• ISBN: 978-0-470-52794-8
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 240
• Fecha Publicación: 08/09/2010
• Nº Volúmenes: 1
• Idioma: Inglés