Alternative dispute resolution for organizations: how to design a system for effective conflict resolution

Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. INDICE: Preface. Acknowledgements. Chapter 1. Introduction to ADR. Chapter2. Diagnosis. Chapter 3. Diagnosis of the Organization. Chapter 4. Diagnosis of the Disputes. Chapter 5. Dispute Resolution Requirements. Chapter 6. Interests. Chapter 7. Interest-Based Negotiation. Chapter 8. Interest-Based Mediation. Chapter 9. Rights. Chapter 10. Exits and Re-entries. Chapter 11. creativity. Chapter 12. Training and Evaluation. Chapter 13. ADR In External Disputes. Chapter 14. Concluding Thoughts. Appendix A. Sample Multi-Step ADR Clause. Appendix B. Procedure Manual for Mediation of Credit Disputes Between Bank of Montreal and Small-and Medium-Sized Enterprises (SME's). Appendix C. Ontario HumanRights Commission Mediation Procedures Manual. Bibliography. Index.

• ISBN: 978-0-471-64323-4
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 224
• Fecha Publicación: 02/01/2009
• Nº Volúmenes: 1
• Idioma: Inglés