The benchmarking book: best practice for quality managers and practitioners

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders. This essential guide to process improvement through benchmarking provides all the information you need to carry out effective benchmarking studies and improve performance. Focused on best practice across different industries, it offers crucial guidance on how to analyse data, avoid pitfalls and structure reports to achieve the best results.Covering the background, roots and role of benchmarking, the benchmarking process itself from internal preparation to working with participants and improving performance, and important considerations such as project management and legal issues, the book also includes detailed real-life case studies to illustrate benchmarking in practice. A practical,step-by-step guide to quality assurance and process improvement through benchmarking Covers benchmarking across different industry areas, with detailed case studies to illustrate pitfalls and best practice Includes all the necessary background, definitions, planning considerations, project management tactics and data analysis tools, making this the ideal one-stop benchmarking handbook for quality managers

• ISBN: 978-0-7506-8905-2
• Editorial: Butterworth-Heinemann
• Encuadernacion: Rústica
• Páginas: 450
• Fecha Publicación: 02/02/2009
• Nº Volúmenes: 1
• Idioma: Inglés