While most books on quality management are much too complex, Essentials of Quality follows a new approach that is more accessible and engaging for businessmanagers. This new book presents unique coverage of hot topics and integratesmore relevant examples. Case studies help build hands-on experience while chapter exercises increase understanding of the concepts. It also shows how operationalizing the definition of quality to develop metrics for measuring and evaluating quality management programs. And it arms business managers with ways to apply the material, such as using creative approaches to develop innovative breakthrough improvements.
- ISBN: 978-0-470-50959-3
- Editorial: John Wiley & Sons
- Encuadernacion: Rústica
- Páginas: 392
- Fecha Publicación: 01/04/2010
- Nº Volúmenes: 1
- Idioma: Inglés