This book focuses on the relationship between the local governments and social media, and with the change that social media has caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. Today, information and communications technology have the potential to contribute to the delivery of better public services, render the relationship between citizens and political and administrative institutions more interactive, and to revitalize democracy and encourage participation. Social media tools are expected to boost transparency and accountability in the public sector; to enhance the delivery of public services; to improve policy-making by enabling the public to take part in decision-making processes; to encourage the cross-agency cooperation and co-production among the partners, and to contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance.
- ISBN: 978-3-319-17721-2
- Editorial: Springer
- Encuadernacion: Cartoné
- Fecha Publicación: 14/06/2015
- Nº Volúmenes: 1
- Idioma: Inglés