Building the high-trust organization: strategies for supporting five key dimensions of trust

The book describes a research-based trust model and provides an explanation and practical applications for each of the models five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification.Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews will represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Finally, the book will discuss how individuals and organizations can develop a personal trust profile important for implementing a practical set of trust-building processes, practices, and protocols.Dr. Pamela Shockley-Zalabak is Chancellor and Professor of Communication at the University of Colorado at Colorado Springs. The author of six books and over 100 articles and productions on organizational communication, Dr. Shockley-Zalabaks research interests include organizational trust and cultures as they relate to overall organizational effectiveness. She has presented to corporate audiences at Hewlett-Packard, Bristol Myers Squibb, Georgia Pacific and HarleyDavidson as well as fro associations such as IABC, CCL, ICA, NCA and International Federation of Telecommunications. Dr. Sherwyn Morreale is a faculty member in the Department of Communication at University of Colorado at Colorado Springs. Dr. Morreales main research and teaching interests include organizational communication, communication theory, business and professional communication, instructional communication, public speaking,, and the assessment of communication competence. Her research has appeared in the Basic Communication Course Annual, Communication Education, The Communicator, Education, the Journal ofthe Association for Communication Administration, and The Successful Professor and she is the lead author of two communication textbooks. Dr. Morreale has also served as the Associate Director for the National Communication Association (NCA), the oldest and largest association of professors in the communication discipline in the world. Both Drs. Shockley and Morreale are members of National Communication Association, International Communication Association, and International Assn for Business Communicators.

• ISBN: 978-0-470-39472-4
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 272
• Fecha Publicación: 29/04/2010
• Nº Volúmenes: 1
• Idioma: Inglés