Developing your conflict competence: a hands-on guide for leaders, managers, facilitators, and teams

The book will combine practical tips, check lists, exercises, and stories to provide readers with concrete processes they can use to improve the way they respond to conflict. Beginning with a series of questions and self-diagnostics,this book helps readers by: presenting a model and specific techniques to enable them to cool down, slow down and maintain emotional balance in the face ofconflict. covering the development and use of constructive communications techniques showing how an individual can practically help others deal with conflicts that are causing organization problems. showing how teams can establish norms for handling conflict by creating the right climate for discussing issues and using effective communications techniques to do so. presenting specific approaches for changing the organizational culture so conflict can be addressed more effectively. The book concludes with sample norms that can be used to setout new cultural directions and a checklist to ensure that the new norms are put into practice.Craig Runde is Director of the Center for Conflict Dynamics at Eckerd College, where he directs business development for the Conflict Dynamics Profile assessment and serve as lead instructor for the instrument. Previously he served as Director, Wake Forest University International Center for Computer Enhanced Learning and as an adjunct professor in Education and Politics Departments at Wake Forest University and as an adjunct professor at University of Minnesota Law School. Tim Flanagan is Director of Custom Programs at Leadership Development Institute at Eckerd College where he has designed/delivered public and custom leadership/team development programs for clients including: Volvo, Daimler-Chrysler, Energy Northwest, Entergy, US Department of Energy, Tropicana Products, Darden Restaurants, Yum Brand Restaurants, Rinker Materials, Marsh, Inc.,TRW, Coca-Cola, Cott Beverages, AAA, Smith and Nephew, Holland and Knight, Northwest Airlines, Pfizer, Takeda Pharmaceuticals, Johnson & Johnson, US Army, Citibank, JP Morgan/Chase, several Florida School Districts, Tech Data, and Visa International. Both authors speak regularly at local and national conferences of ASTD, International Congress on Assessment, ACR, Federal Dispute Resolution, and ABA and have written articles on the topic of conflict for American Executive, Fast Company, Chief Learning Officer, and have been quoted in Investor's Business Daily, Chicago Tribune, and Computerworld

• ISBN: 978-0-470-50546-5
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 280
• Fecha Publicación: 10/03/2010
• Nº Volúmenes: 1
• Idioma: Inglés