White space revisited: creating value through process

Being a PMO is certainly the right goal, but the way to get there is not wellunderstood. This book shows how to become a Process-Managed Organization by providing methods, models, tools, and guidelines for creating essential business processes that align people, process, and technology. Some highlights include: Provides an organizing framework for thinking about process and doing process work in right context and at right levels. Describes the difference in impact of focus on single process vs. larger scale and what it takes to climb up the Processing System Hierarchy in broad terms. Provide an integrated step-by-step blueprint for designing, implementing, and maintaining a PMO. Provides a detailed methodology for process definition and improvement for each level of PSH (Tactical and strategic). Describes implications of this approach for various constituencies. Spells out how to leverage the power of IT to optimize organizational performance. Shows how to capture the energy and value of Six Sigma, Process Improvement and Process Management into an effective Process Excellence Group.

• ISBN: 978-0-470-19234-4
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 280
• Fecha Publicación: 23/12/2009
• Nº Volúmenes: 1
• Idioma: Inglés