Analytics and Decision Support in Health Care Operations Management

A compendium of health care quantitative techniques based in Excel Analytics and Decision Support in Health Care Operations is a comprehensive introductory guide to quantitative techniques, with practical Excel–based solutions for strategic health care management. This new third edition has been extensively updated to reflect the continuously evolving field, with new coverage of predictive analytics, geographical information systems, flow process improvement, lean management, six sigma, health provider productivity and benchmarking, project management, simulation, and more. Each chapter includes additional new exercises to illustrate everyday applications, and provides clear direction on data acquisition under a variety of hospital information systems. Instructor support includes updated Excel templates, PowerPoint slides, web based chapter end supplements, and data banks to facilitate classroom instruction, and working administrators will appreciate the depth and breadth of information with clear applicability to everyday situations. The ability to use analytics effectively is a critical skill for anyone involved in the study or practice of health services administration. This book provides a comprehensive set of methods spanning tactical, operational, and strategic decision making and analysis for both current and future health care administrators. Learn critical analytics and decision support techniques specific to health care administration Increase efficiency and effectiveness in problem–solving and decision support Locate appropriate data in different commonly–used hospital information systems Conduct analyses, simulations, productivity measurements, scheduling, and more From statistical techniques like multiple regression, decision–tree analysis, queuing and simulation, to field–specific applications including surgical suite scheduling, roster management, quality monitoring, and more, analytics play a central role in health care administration. Analytics and Decision Support in Health Care Operations provides essential guidance on these critical skills that every professional needs. INDICE: Tables and Figures ix .Foreword xix .Acknowledgments xxi .The Author xxiii .Introduction xxv .Chapter–by–Chapter Revisions for the Third Edition xxvi .  .1: Introduction to Analytics and Decision Support in Health Care Management Operations .Historical Background and the Development of Decision Techniques .The Health Care Manager and Decision Making .Importance of Health Analytics: Information Technology (IT) and .   Decision Support Techniques .The Scope of Health Care Services, and Recent Trends .Health Care Services Management .Distinctive Characteristics of Health Care Services .Big Data and Data Flow in Health Care Organizations .Summary .Key Terms .Chapter 1– Supplement– Data Analytics in MS Excel: Creating and .Manipulating Pivot Tables .Exercises .2: Predictive Analytics .Steps in the Predictive Analytics Process .Predictive Analytics Techniques .Judgmental Predictions .Time–Series Technique .Techniques for Averaging .   Techniques for Trend .Predictive Techniques for Seasonality .Accuracy of Predictive Techniques .Prediction Control .Summary .Key Terms .Exercises .3: Decision Making in Health Care .The Decision Process .What Causes Poor Decisions? .The Decision Level and Decision Milieu .Decision Making Under Uncertainty .Payoff Table .Decision Making Under Risk .What If Payoffs Are Costs .The Decision Tree Approach .Sensitivity Analysis in Decision Making .Decision Analysis with Nonmonetary Values and Multiple Attributes .Clinical Decision Making and Implications for Management .Summary .Key Terms .Exercises .4: Facility Location .Location Methods .Cost–Profit–Volume (CPV) Analysis .Factor Rating Methods .Multi–Attribute Methods .Center–of–Gravity Method .Geographic Information Systems (GIS) in Health Care .Summary .Key Terms .Exercises .5: Facility Layout .Product Layout .Process Layout .Process Layout Methods .Method of Minimizing Distances and Costs .Computer–Based Layout Programs .Fixed Position Layout .Summary .Key Terms .Exercises .6: Flow Process Improvement–Reengineering & Lean Management .Reengineering .Lean Management .Work Design in Health Care Organizations .Work Measurement Using Time Standards .Work Measurement Using Work Sampling .Work Simplification .Worker Compensation .Summary .Key Terms .Exercises .7: Staffing .Workload Management Overview .Establishment of Workload Standards and Their Influence on Staffing . Levels .Patient Acuity Systems .The Development of Internal Workload Standards .External Work Standards and Their Adjustments .Productivity and Workload Management .Summary .Key Terms .Exercises .8: Scheduling .Staff Scheduling .Surgical Suite Resource Scheduling .Summary .Key Terms .Exercises .9: Productivity and Performance Benchmarking .Trends in Health Care Productivity: Consequences of Reforms and .Policy Decisions .Productivity Definitions and Measurements .Commonly Used Productivity Ratios .   Adjustments for Inputs .   Adjustments for Outputs .The Relationships between Productivity and Quality in Hospital .Settings .Dealing with the Multiple Dimensions of Productivity: New Methods of    Measurement and Benchmarking .Data Envelopment Analysis .Overview on Improving Health Care Productivity .Summary .Key Terms .Exercises .10: Resource Allocation .Linear Programming .Maximization Models .Minimization Models .Integer Linear Programming .Summary .Key Terms .Exercises .  .11: Supply Chain and Inventory –Management .Health Care Supply Chain .Traditional Inventory Management .Economic Order Quantity Model .Classification System .Summary .Key Terms .Exercises .12: Quality Control and Improvement .Quality in Health Care .Total Quality Management (TQM) and Continuous Quality .Improvement (CQI) .Six–Sigma .Quality Measurement and Control Techniques .Monitoring Variation through Control Charts .   Control Charts for Attributes .   Control Charts for Continuous Variables .Investigation of Control Chart Patterns .Process Improvement Tools for Investigating the Presence of Quality                                           Problems and Their Causes .Summary .Key Terms .Supplement to Chapter 12– Creating a Pareto Diagram .Exercises .  .13: Project Management .The Characteristics of Projects .Planning and Scheduling Projects .Critical Path Method (CPM) .Probabilistic Approach .Project Compression: Trade–Offs Between Reduced Project Time and .Cost .Project Management Applications in Clinical Settings: Clinical                                           .   Pathways .Summary .Key Terms .Exercises .14: Queuing Models and Capacity –Planning .Queuing System Characteristics .Measures of Queuing System Performance .Typical Infinite–Source Models .Capacity Analysis and Costs .Summary .Key Terms .Exercises .  .15: Simulation .Simulation Process .Monte Carlo Simulation Method .Performance Measures and Managerial Decisions .Excel based Simulation Templates with Performance Measures and .Managerial Decisions .Summary .Key Terms .Exercises .Appendixes .Appendix A Standard Normal Distribution .Appendix B Standard Normal Distribution .Appendix C Cumulative Poisson Probabilities .Appendix D t–Distribution .References .Index

• ISBN: 978-1-119-21981-1
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 600
• Fecha Publicación: 03/05/2017
• Nº Volúmenes: 1
• Idioma: Inglés