The dialogue gap: why communication is failing and what to do about it, fast

The book that bridges the chasm between communication and understanding in negotiations For years Peter Nixon worked with people from all walks of life, teaching them the art of negotiation. But it soon became apparent that the issuewas not negotiation itself, but dialogue between parties. We have become experts at sending informationvia email, text message, Internet, TV, and other forms of media, communicating, but not engaging, in an active dialogue defined bycollaborative thinking. In Dialogue Gap, Nixon explores this growing disconnect and its significance in an increasingly globalized world where the ability to engage with othersin order to address issues like climate change, cultural differences, etc.has become essential. Helps the reader differentiate communication and dialogue Explores the make-up and causes of the 'Dialogue Gap' and what constitutes 'good' dialogue (the right people talking about the right issues in the right way at the right time and in the right place) Identifies the most common reasons people don't dialogue effectively and provides helpful tipson how to engage in more effective, productive dialogues Effective dialogue is essential for general success, ensuring that all key stakeholdersin business, politics, or elsewhereget what they want in the most efficient and productive way possible. Looking at successful and failed dialogues the author has experienced first-hand in Asia, Europe, North America, the Caribbean, and the Middle East in both the public and private sector from across industries, DialogueGap provides essential information for making the most of your interactions with others. INDICE : 1. Dedication. 2. Table of contents. 3. Opening our dialogue. a. The dialogue box opening the box. i. Dialogue triggers. b. Malaise of the new millennium what's the issue? A call to arms. i. Patricia the dialogue puzzle. 1. Nash's governing dynamics. ii. Digital Tipping Point. iii. Communication Dialogue. 1. Dialogue. a. SCMP measured # of times word appeared in headlines. 2. Communication. 3. Conversation. 4. Definitions in other languages. iv. Dialogue Skills. v. Dialogue Spaces. vi. Dialogue Systems. vii. Potentialism. i. How this book is designed to the hold the space tough case studies. 4. The Dialogue Gap. a. The solution is in the dialogue. b. What makes some people, families, organisations, societies more successful than others? c. How Dialogue Gap arose. i. Declining skill. ii. Increasing need. iii. Socratic Dialogues vs. Schools today. d. The Negative Effects of Dialogue Gap. i. At Home. 1. Personal - Depression, eating disorders, addictions, suicide, debt. 2. Family conflict,divorce, unhappiness, abuse, parenting courses? ii. At Work. 1. Efficiency what ever happened to mentoring. iii. In Society. 1. Intolerance. 2. Conflict. 3. Missed opportunities. a. WTO. b. UN. c. Climate Change. e. What Jewels awaityou when improvements are made. 1. Improves health less than optimal outcomesbeing achieved. ii. Introduction to people involved personal connection. iii.What was done/not done skills, spaces, systems. iv. Result or opportunity forimprovement jewels. 4. How to rebuild Dialogue in detail. a. Skills. i. PRESA. 1. Presence. 2. Respect. 3. Expression/Voicing. 4. Suspend. 5. Absorb/listen. ii. Dialogue Assessment. 1. Personal. 2. Organisational. iii. Dialogue blockers. iv. Stress management. 1. Event, impulse, reaction, reset. 2. Tactics to reduce your stress. 3. Tactics to reduce others stress. 4. Conflict sequence. b. Space. i. Personal space head laptop dialogue rooms. iv. Community space dialogue halls Centre for courage people who understand/understood the solution is in the dialogue. c. Moving our dialogue on-line. i. Websites. ii. Social networks. d. Dialogue Institutes. 7. Vision for a Dialogic Future. a. If Dialogue gets worse. i. At home. ii. At work. iii. In Society. b. If Dialogue gets better. i. At home. ii. At work. iii. In society. iv. Dialogue Institutes. c. Bethe Change. i. Finding hope dialogue in schools. ii. Finding courage the roleof the communications industry. iii. Finding happiness dialogue at work. d. Potentialism. i. Tenets. 8. Bibliography. 9. Index. 10. Notes. 11. List of Graphics. a. Change management wheel. b. Dialogue box. c. Dialogue doors. d. Star Negotiator. e. Conflict meter. f. Jewel. 12. About. a. Potential Dialogue. i. Dialogue. ii. Star Negotiator. iii. DNA Sourcing Mastering Business in Asia. ii. Star Negotiator - Negotiation Case Scenarios. iii. Pocket Cards. iv. Leaders Guide. v. Games.

• ISBN: 978-1-118-15783-1
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 256
• Fecha Publicación: 26/03/2012
• Nº Volúmenes: 1
• Idioma: Inglés