This book is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Divided into fourteen chapters, the book provides a judicious blend of select techniques and philosophy for quality management. The significant features of the book include: A step-by-step, `hands-on' approach; inclusion of brief cases studies and examples; emphasis on doing simple things rights the first time and every time; jargon-free and easy-to-understand style, assuming little knowledge of statistics or background in quality. INDICE: The Quality ImperativeBasic Facilities for QualityThe Human FactorTraining and Motivating PeopleQuality through Research and DevelopmentQuality in InputsQuality in ProductionQuality Control TechniquesQuality Cost, Audit and CertificationMacro Quality IssuesTotal Quality ManagementProducers and Customers' SatisfactionQuality in the Service IndustryThe Future of Quality
- ISBN: 978-0-7619-9306-3
- Editorial: SAGE Publications Pvt. Ltd
- Encuadernacion: Rústica
- Páginas: 228
- Fecha Publicación:
- Nº Volúmenes: 1
- Idioma:
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