Quality management is a critical activity in modern organizations, and business managers must know the techniques to improve products and productivity. This book follows an organized approach to give them the tools. Focus is placed on both the management structure and the statistical and analytical tools. It details six sigma and the DMAIC process for quality improvement. Important tools such as Pareto charts, cause-and-effect analysis, and scatter diagrams are covered. Control charts for measurements data are explored as well as techniques for lot-by-lot acceptance sampling. Business managers will also learn about the basic concepts of reliability in designing new products or improving existing ones.
- ISBN: 978-0-471-69791-6
- Editorial: John Wiley & Sons
- Encuadernacion: Cartoné
- Páginas: 520
- Fecha Publicación: 20/04/2010
- Nº Volúmenes: 1
- Idioma: Inglés