The improvement guide: a practical approach to enhancing organizational performance

This new edition of the classic guide offers an integrated approach to process improvement that is designed to deliver quick and substantial results in quality and productivity in diverse settings. In the past 10 years, the authors have developed their Model for Improvement to work with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. The new edition includes a new chapter thatshows how to accelerate improvement by spreading changes across multiple sites--for example spreading improvements in cardiac care across multiple hospitals; spreading set-up efficiencies across multiple manufacturing sites; or spreading approaches to reducing homelessness across multiple cities. New to this edition is also an explanation by the authors of how their Model can be integrated with existing approaches such as Six Sigma and Lean production. All in all, The Improvement Guide 2E present a practical tool kit of ideas, examples, and applications. They will also update their Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.

• ISBN: 978-0-470-19241-2
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 512
• Fecha Publicación: 29/04/2009
• Nº Volúmenes: 1
• Idioma: Inglés