Advanced outsourcing practice: rethinking ITO, BPO and cloud services

Mary Lacity and Leslie Willcocks have studied and worked with outsourcing practitioners for over 20 years. As the world's leading authorities in the field,the authors have assembled a rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book provides unparalleled insight into the robust practices that have been proven effective time and again. As such, it serves as a vital digest of essential sourcing techniques. But the authors also point to impressive case evidence supporting the newest thinking, redirections, and advanced practices that produce business value beyond cost savings. Hence the authors aim at thoughtful, experienced clients and providers who are ready for a radical, evidence-based rethink. Through this book leaders will master the advanced practices required to drive for and deliver the cost and efficiency gains, innovation and business advantages available from the various sourcing options now on stream. In particular, Lacity and Willcocks showhow practitioners can optimize the strategic value inherent in offshore outsourcing, shared services, bundled services, impact outsourcing, advanced BPO, rural outsourcing, and cloud computing. This work will be a vital resource for all practitioners looking to reinvigorate, leverage and render strategic theiroutsourcing enterprise. INDICE: List of Tables.List of Figures.Series Preface.Acknowledgements.Permissions and Credits.Notes on Authors and Co-Authors.Foreword -Time for a Rethink;. Michael J. Salvino.Preface; .M.Lacity .& .L.Willcocks.Robust Practices from Two Decades of ITO and BPO Research; .M.Lacity., .L.Willcocks .& .S.Solomon.What Providers Say about Establishing the Outsourcing Arrangement; .M.Lacity.& .L.Willcocks.What Providers Say about Managing Outsourced Services; .L.Willcocks .& .M.Lacity.Creating Shared Services in the Private and Public Sectors; .M.Lacity.The Changing Role of Client Project Management; .M.Lacity .& .J.Rottman.Best of Breed Versus Bundled Services; .L.Willcocks., .I.Oshri .& .J.Hindle.Rural Sourcing and Impact Sourcing; .M.Lacity .& .J.Rottman.Shifting to Cloud Services: Current Challenges and Future Opportunities;. L.Willcocks., .W.Venters., .E.Whitley .& .J.Hindle.Appendix A: Research Method.Appendix B: Glossary.Appendix C: References.

• ISBN: 978-1-1370-0557-1
• Editorial: Palgrave Macmillan
• Encuadernacion: Cartoné
• Páginas: 288
• Fecha Publicación: 25/05/2012
• Nº Volúmenes: 1
• Idioma: Desconocido