Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standardsIncludes an introduction to statistics to help the reader fully grasp content on statistical quality controlContains case studies that explore many TQM themes in real life situations INDICE: Chapter 1: TQM - An Overview Chapter 2: Evolution of TQM Chapter 3: Quality Gurus Chapter 4: Leadership and TQM Chapter 5: Scientific Management Chapter 6: System Approach to Management Theory Chapter 7: Strategic Planning Chapter 8: Cost of Quality Chapter 9: Organisation for TQM Chapter 10: Customer Satisfaction Chapter 11: Total Employee Involvement Chapter 12: Supplier Partnership Chapter 13: Total Productive Maintenance Chapter 14: Quality Awards Chapter 15: Quality Circles Chapter 16: Fundamentals of Statistics - Part I Chapter 17: Fundamentals of Statistics - Part II Chapter 18: Process Capability Chapter 19: Inward Inspection Chapter 20: Seven Traditional Tools of TQM Chapter 21: The Seven Modern Tools of TQM Chapter 22: Kaizen and Continuous Improvement Chapter 23: 5 S Chapter 24: Six Sigma Chapter 25: Lean Management Chapter 26: Failure Modes and Effects Analysis Chapter 27: Reliability Engineering Chapter 28: Business Process Reengineering Chapter 29: Benchmarking Chapter 30: Quality Function Deployment Chapter 31: Quality Loss Function Chapter 32: Design for Quality Chapter 33: Value Engineering Chapter 34: ISO 9000 Quality Systems Chapter 35: ISO 14000 Quality Systems Chapter 36: Terminology Used in Japanese Management Practices
- ISBN: 978-0-12-811035-5
- Editorial: Butterworth-Heinemann
- Encuadernacion: Rústica
- Páginas: 600
- Fecha Publicación: 01/11/2016
- Nº Volúmenes: 1
- Idioma: Inglés