Compliance in the veterinary field is a very complex issue and it probably the most important issue veterinarians can address in their practices.This new book will identify the key aspects of how to achieve improved compliance in veterinary practice.The key to compliance is excellence in communication, and a considerable proportion of the book will be spent on looking at how veterinarians can improve their communication skills - in the consulting room, over the telephone, and also through service marketing. INDICE: Suggested table of contentsIntroduction to compliance/adherenceCompliance in the medical professionWHO survey resultsHow compliance is being managed in the medical professionCompliance in the veterinary professionAAHA studyWhat this means for practitionersCommunication skillsWhat are they?How do we learn them?What are important skills for the veterinarian?Internal communication: building the teams effortsPractice policiesGetting the team to follow protocols/policiesCommunication with animal owners in the consulting roomCommunication skillsCommunication dos and dontsHow to make an effective recommendationUnderstanding client psychologyClient motivationGaining client commitmentFollowing through with clientsExternal communication: marketingInforming clients about wellness healthcare for their pets In the waiting room In the consulting room Advertising Email and other contactThe role of wellness healthcare programmes in complianceHow to set up and effectively run a wellness healthcare programmeDisease management and complianceBest Practice model for osteoarthritisDental careKidney failureDiabetes mellitus, etcMeasuring complianceImportance of measuring complianceSystems available to measure compliance
- ISBN: 978-0-7020-2840-3
- Editorial: Saunders
- Encuadernacion: Rústica
- Páginas: 220
- Fecha Publicación: 05/05/2008
- Nº Volúmenes: 1
- Idioma: Inglés