PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE 1. Process Models of Change 2. Leading Change: A Process Perspective PART II: RECOGNISING THE NEED FOR CHANGE 3. Patterns of Change.- 4. Recognising the Need or Opportunity for Change 5. Starting the Change 6. Building Change Relationships PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED 7. Diagnosis 8. Gathering and Interpreting Information PART IV: LEADING AND MANAGING THE PEOPLE ISSUES 9. The Role of Leadership in Change Management 10. Power, Politics and Stakeholder Management 11. Responsible Change Management: An Ethical Approach 12. Managing Context to promote ethical practice 13. Communicating Change 14. Motivating Others to Change 15. Supporting Others through Change PART V: PLANNING AND PREPARING FOR CHANGE 16. Shaping Implementation Strategies 17. Developing a Change Plan 18. Types of Intervention 19. Action Research 20. Appreciative Inquiry 21. Training and Development 22. High Performance Management 23. Business Process Re-engineering 24. Lean 25. Culture Profiling 26 Value Innovation 27. Selecting Interventions PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS 28. Implementing Change 29. Reviewing and Keeping the Change on Track PART VII: SUSTAINING CHANGE 30. Making Change Stick 31. Spreading Change PART VIII: LEARNING 32. Change Managers Learning From Their Own Experience 33. Facilitating Collective Learning 34. Pulling it All Together: A Concluding Case Study.
- ISBN: 9781352001235
- Editorial: Red Globe Press
- Encuadernacion: Rústica
- Páginas: 592
- Fecha Publicación: 13/02/2018
- Nº Volúmenes: 1
- Idioma: