Lean hospitals: improving quality, patient safety, and employee engagement

Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals, Second Edition explains how to use the Lean management system to improvesafety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today¿s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. This edition includes new material on process audits, performance measures, employee suggestion management, and strategy deployment. It contains newand updated case studies as well as revised chapters on patient safety and medical errors.

• ISBN: 978-1-4398-7043-3
• Editorial: CRC Press
• Encuadernacion: Rústica
• Páginas: 245
• Fecha Publicación: 01/01/2012
• Nº Volúmenes: 1
• Idioma: Inglés