A non-technical introduction to speech analytics for speech technology professionals. Includes case studies from companies such as Microsoft, HSBC, BritishGas, and Time Warner Cable, among others. The material is especially appropriate for professionals in call centers as well as for speech software developers and managers responsible for managing customer interaction analysis, and marketing analysis based on customer feedback. Authoritative and concise to speech analytics Provides real world case studies and world examples Written by industrial professional from an insider's perspective INDICE: Problem Statement. History and Playing Field. Technology Overview for a Non-technologist. Case Studies. Futures.
- ISBN: 978-1-4419-9603-9
- Editorial: Springer New York
- Encuadernacion: Rústica
- Páginas: 100
- Fecha Publicación: 11/06/2011
- Nº Volúmenes: 1
- Idioma: Inglés