Moderating usability tests: principles and practices for interacting

Many aspects of usability testing have been thoroughly studied and documented. This isn?t true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from which new moderators can learn how to interact. Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --for moderating successful usability tests. To help usability professionals, students, and novices understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary from a panel of testing experts on why certain techniques succeed or fail. The videos are accessible from the publisher?s companion web site. INDICE: List of figures; List of tables; List of contributors; Introduction Peter Cappelli; 1. Corporate restructuring and the employment relationship John Dencker; 2. The up and out in organizations Margaret Yap; 3. In the pursuit of quality and quantity: the competing demands in call centers Matthew Bidwell and Isabel Fernandez-Mateo; 4. Three's a crowd? Understanding triadic employment relationships ; 5. The changed world of large law firms and their lawyers: an opportune context for organizational researchers Peter Sherer; 6. The upside of bureaucracy: unintended benefits for careers in professional services Forrest Briscoe; Index.

• ISBN: 978-0-12-373933-9
• Editorial: Academic Press
• Encuadernacion: Rústica
• Páginas: 185
• Fecha Publicación: 09/04/2008
• Nº Volúmenes: 1
• Idioma: Inglés