Performance information in the public sector: how it is used

Performance information in the public sector: how it is used

Dooren, Wouter van

65,30 €(IVA inc.)

Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector. ÍNDICE: Introduction: Using Public Sector Performance Information; S.Van de Walle and W.Van Dooren - PART I: BUREAUCRACY - Nothing New Under the Sun? Change and Continuity in the 20th Century Performance Movements; W.Van Dooren - Advocacy and Learning: An Interactive-Dialogue Approach to Performance Information Use; D.Moynihan - Performance Information and Performance Steering: Integrated System or Loose Coupling?; - P.LC&greid, P.G.Roness and K.Rubecksen - Performance Measurement beyond Instrumental Use; P.de Lancer Julnes - Comparing Performance across Public Sectors; G.Bouckaert & J.Halligan - Hitting the Target and Missing the Point? Developing an Understanding of Organizational Gaming; Z.Radnor - Performance Management Systems: Providing Accountability and Challenging Collaboration; K.G.Denhardt and M.P.Aristigueta - PART II: POLITICS AND SOCIETY - Determinants of Performance Information Utilization in Political Decision Making; J.Askim - UK Parliamentary Scrutiny of Public Service Agreements: A Challenge too Far?; C.Johnson and C.Talbot - Performance Information andEducational Policy Making; C .Johnsen - Rational, Political and Cultural Usesof Performance Monitors: The Case of the Dutch Urban Policy; D.de Kool - Reporting Public Performance Information: The Promise and Challenges of Citizen Involvement; A.T-K.Ho - Publishing Performance Information: An Illusion of Control?; S.Van de Walle and A.Roberts - Epilogue: The Many Faces of Use; H.Hatry -

  • ISBN: 978-0-230-55197-8
  • Editorial: Palgrave Macmillan
  • Encuadernacion: Cartoné
  • Páginas: 296
  • Fecha Publicación: 24/10/2008
  • Nº Volúmenes: 1
  • Idioma: Inglés