Written to provide managers and supervisors with a process for addressing conflicts among their employees, this book adapts the National Conflict Resolution Center¿s successful experience in resolving issues into a structured text. The book offers authorities a method of structuring conversations about conflicts and issues. Not only does it provide training through examples to become aneffective mediator for disputes filled with emotionally charged personality issues, it provides a strategy for adapting the provided methods to fit the particular needs of every workplace. It also covers background issues that may lead to conflict, including culture and other diversities.
- ISBN: 978-1-4398-5298-9
- Editorial: Productivity Press
- Encuadernacion: Rústica
- Fecha Publicación: 15/03/2011
- Nº Volúmenes: 1
- Idioma: Inglés