Working with problem faculty: a six-step guide for department chairs

Department chairs name difficult people or problem faculty as the most pressing issue they face. Coming into the position from a faculty role, as most do, department chairs have little or no training in dealing with their colleagues when they exhibit aggressive behavior, bullying, lack of collegiality, or other varieties of challenging behavior. Yet the chair’s ability to handle people and situations appropriately is key not just to his or her success in the rolebut also to the department’s and its members’ ability to function productively. Here, Kent Crookston provides a practical, focused, on-the-ground approach to help chairs learn to deal with challenging colleagues. Based on the literature in the field as well as on his own research and experience, he outlines six steps for successfully dealing with any kind of a challenging colleague. INDICE: ForewordProblem Faculty: The Number One Concern of America’s Academic ChairsPart One: The Six Steps1. Step 1: Clarify Values and Expectations2. Step 2: Follow Policy3. Step 3: Build Trust with Colleagues4. Step 4: EvaluateYourself and Your Perceptions5. Step 5: Listen6. Step 6: Take Effective ActionPart Two: Tough Questions7. What About the Chronic Poor Performer?8. What About the Passive-Aggressive Colleague?9. What About Bullies?10. What About the Problem Characters Who Emerge During Times of Change?11. What About the Psychologically Impaired? (Carolyn Oxenford and Sally Kuhlenschmidt)ConclusionAppendix A: Sample Vision StatementAppendix B: Faculty Behaviors That May Suggest a Mental Health DisorderAppendix C: Sample No-Bullying PolicyAcknowledgmentsThe AuthorIndex

• ISBN: 978-1-118-24238-4
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 240
• Fecha Publicación: 12/09/2012
• Nº Volúmenes: 1
• Idioma: Inglés