The veterinary receptionist: essential skills for client care

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcomeidentifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. INDICE: 1 Client service defined2 Make your first impressions count3 Focuson your client4 Making the client feel special5 Telephone skills6 Professional under pressure7 Profit from complaints8 Client service solutions9 Fundamentals of first aid10 Labelling and dispensingAppendix: Action PlanIndex

• ISBN: 978-0-7020-2928-8
• Editorial: Saunders
• Encuadernacion: Rústica
• Páginas: 176
• Fecha Publicación: 05/06/2008
• Nº Volúmenes: 1
• Idioma: Inglés