Delivering training workshops: Pfeiffer essential guides to training basics

Building on the guidelines laid out in Training Fundamentals and Designing and Developing Training Programs, this book gives detailed guidelines and tools to help trainers prepare for and deliver training workshops often the most daunting phase for new trainers. Specifically, this book: Shows how to schedule the workshop and how to arrange for the room and equipment. Provides logisticalguidelines, such as notifying participants, introducing the program, letting people know what to expect and what they will be expected to do and how to prepare materials. Offers guidelines for preparing yourself -- the importance of practice; techniques for practice. Shows how to get started how to engage participants in the subject right away; establish rapport; address concerns; answering whats in it for me; clarifying objectives and agenda; establishing groundrules, etc. Provides presentation skills best practices, covering slides, flip charts, video and provided guidance for using notes and scripts, using gestures, using humor, projecting confidence and enthusiasm, overcoming nervousness, etc. Shows how to create a positive, active learning environment, covering helping participants feel comfortable making mistakes, taking risks, speaking up, and working together; reducing interruptions and distractions; asking good questions; giving feedback; keeping things moving. Provides guidance for managing the group and facilitating discussions and activities and handling challenging participants. Offers guidelines for closing a workshop -- reviewing key content; making commitments and action plans; focusing on next steps. Shows howto follow-up after a workshop and steps to reinforce training and build on what was learned. Offers sidebars that present nice-to-know information, such ashow to deal with resistance from audiences and/or management; what to do whentheres too much content for the available time; coping with unrealistic expectations and challenging physical environment, and many more.

• ISBN: 978-0-470-40467-6
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 272
• Fecha Publicación: 06/01/2010
• Nº Volúmenes: 1
• Idioma: Inglés