Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection. INDICE: Introduction - Chapter 1: What is Morale? - Chapter 2: How Do Organizations Measure Morale? - Chapter 3: - Why Morale Is So Important: Introduction - Why Morale Is So Important 1: Group Morale, Financial Performance and Organization Effectiveness - Why Morale Is So Important 2: Individual Morale andPerformance - Why Morale Is So Important 3: Morale and Customer Satisfaction - Why Morale Is So Important 4: Morale, Individual and Organizational Health -Chapter 4: Case Study: Culture, Morale and Customer Satisfaction. Hilti Group, Liechtenstein - Chapter 5: Creating ; Maintaining the High Morale Organization - Chapter 6: Current Trends, Issues and Myths in Employee Morale - Chapter 7: Summary and Conclusions
- ISBN: 978-0-230-57942-2
- Editorial: Palgrave Macmillan
- Encuadernacion: Cartoné
- Páginas: 232
- Fecha Publicación: 22/10/2009
- Nº Volúmenes: 1
- Idioma: Inglés