Performance measurement with the balanced scorecard: a practical approach to implementation within SMEs

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated?The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “managementdashboard” to serve as a navigational aid. A dashboard to show - with as few distortions as possible - the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment. Synthesizes the key knowledge on performance measurement. System describesa new simple and effective methodology to implement BSC in SMEs. Includes three case studies on the implementation of BSC. INDICE: Measuring business performances The Balanced Scorecard model. The Balanced Scorecard for SMEs: a circular approach.- Corporate strategy and the Balanced Scorecard.- Models for measuring performances.- Empirical evidence: implementing the BSC in SMEs.

• ISBN: 978-3-642-24760-6
• Editorial: Springer Berlin Heidelberg
• Encuadernacion: Rústica
• Páginas: 105
• Fecha Publicación: 30/11/2011
• Nº Volúmenes: 1
• Idioma: Inglés