Facilitating with ease!: core skills for facilitators, team leaders and members, managers, consultants, and trainers

Facilitating with Ease! offers a revised edition of the best-selling resourcethat includes easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. New to this edition is information on why and when leaders should facilitate and how to manage neutrality; new material on diversity, globalization, new technologies, employee engagement; a wealth of new tools, techniques, and tips on when leaders should facilitate and when others should do it, a tool for sharing facilitation with other; and a website that includes meeting design template, surveys, and questionnaires. INDICE: IntroductionChapter 1 Understanding FacilitationWhat Is Facilitation?What Does a Facilitator Do?What Do Facilitators Believe?What Are Typical Facilitator Assignments?Differentiating Between Process and ContentFacilitation ToolsCore Practices OverviewWhat Does Neutral Mean?How Assertive Can a Facilitator Be?The Language of FacilitationConversation StructuresStarting a FacilitationDuring a FacilitationEnding a FacilitationThe Rules of WordingEffective Note TakingFocus on QuestionsBest and Worst Facilitation PracticesChapter 2 Who Can Facilitate?When to Use an Internal FacilitatorWhen to Use an External FacilitatorWhen Leaders FacilitateFacilitation Strategies for LeadersBest and Worst Facilitation Practices for LeadersFacilitation as a Leadership StyleAdditional Role ChallengesChapter 3 Facilitation Stages1. Assessment and Design2. Feedback and Refinement3. Final Preparation4. Starting a Facilitation5. During a Facilitation6. Ending a Facilitation7. Following Up on a FacilitationSeeking Feedback on Your FacilitationChapter 4 Knowing Your ParticipantsConducting an AssessmentGroup Assessment SurveyComparing Groups to TeamsUnderstanding Team StagesForming—The Honeymoon PhaseStorming—The Potential Death of the TeamNorming—The Turning PointPerforming—The Ultimate Team Growth StageAdjourning—The Final StageFacilitation Strategies ChartTeam Effectiveness SurveyChapter 5 Creating ParticipationCreating the Conditions for Full ParticipationRemovingthe Blocks to ParticipationHigh-Participation TechniquesGroup Participation SurveyEncouraging Effective Meeting BehaviorsGroup Behaviors HandoutPeer ReviewPeer Review WorksheetChapter 6 Effective Decision MakingKnow the Four Types ofConversationsThe Four Levels of EmpowermentClarifying the Four Empowerment LevelsShifting Decision-Making ParadigmsThe Decision-Making OptionsDecision Options ChartThe Importance of ConsensusThings to Watch for in Decision MakingEffective Decision-Making BehaviorsSteps in the Systematic Consensus-Building ProcessConsensus-Building WorksheetSymptoms, Causes and Cures of Poor DecisionsDecision Process SurveyChapter 7 Facilitating ConflictComparing Arguments and DebatesSteps in Managing ConflictThe Five Conflict OptionsConflict Management NormsGiving and Receiving FeedbackMaking InterventionsWording an InterventionDealing with ResistanceThe Right ApproachCommon Conflict DilemmasThe CollaborativeConflict Management ProcessInterpersonal Conflict WorksheetGroup Conflict ChecklistConflict Observation SheetConflict Effectiveness SurveyChapter 8 MeetingManagementMeetings That WorkOur Meetings Are Terrible!The Fundamentals of Meeting ManagementSample Process Check SurveySample Exit SurveyMeeting Effectiveness SurveyFacilitating Virtual MeetingsChapter 9 Process Tools for FacilitatorsVisioningSequential QuestioningS.W.O.T.S.O.A.R.Facilitative ListeningGallery WalkBrainstormingWritten BrainstormingStarburstingAffinity DiagramsMulti-VotingGap AnalysisForce-Field AnalysisRoot-Cause AnalysisThe Five WhysMulti-VotingDecision GridsNeeds and Offers DialogueConstructive ControversyExit SurveysSurvey FeedbackSystematic Problem SolvingSystematic Problem Solving WorksheetsTroubleshootingTroubleshooting WorksheetChapter 10 Process DesignsIntroduction to the Sample AgendasSample Design 1 Creating a Mission Statement and ObjectivesSample Design 2 Work Planning, Roles, and ResponsibilitiesSample Design 3 Priority Setting/Cutback PlanningSample Design 4 Inter-Group NegotiationSample Design 5 Finding and Solving ProblemsSample Design 6 Core Program DevelopmentSample Design 7 Survey Feedback/Issue CensusSample Design 8 New Leader IntegrationSample Design 9 Transition PlanningSample Design 10 Process ImprovementSample Design 11 Project RetrospectiveSample Design 12 Team AdjournmentSession Planning WorksheetAbout the AuthorAcknowledgmentsAdditional ResourcesBibliography

• ISBN: 978-1-118-10774-4
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 256
• Fecha Publicación: 25/04/2012
• Nº Volúmenes: 1
• Idioma: Inglés