Presents contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as real-world examples in applying quality methods. INDICE: List of Figures and Illustrations List of Vignettes Preface to Third Edition Acknowledgements Preface to Second Edition Preface to First EditionPart One: Introducing Quality User Guide 1 The Quality Imperative 2 Quality: A Strategic Decision? 3 Barriers to Quality 4 The Emergence of Management PartTwo: The Quality Gurus User Guide 5 Philip B. Crosby 6 W. Edwards Deming 7 Armand V. Feigenbaum 8 Kaoru Ishikawa 9 Joseph M. Juran 10 John S. Oakland 11 Taiichi Ohno 12 Shigeo Shingo 13 Genichi Taguchi Part Three: Contemporary Thinking User Guide 14 Contingency Theory 15 Organisations as Systems 16 Organisational Cybernetics 17 Soft Systems Thinking 18 Critical Systems Thinking 19 Business Process Re-engineering 20 Organisational Learning 21 Systemic Quality Management Part Four: Methods, Tools & Techniques User Guide 22 SB Foods: A Quality Problem? 23 First Intervention 24 Second Intervention 25 Final Intervention Afterword Glossary of Terms and Abbreviations Further Reading References Index
- ISBN: 978-0-415-99635-8
- Editorial: Routledge
- Encuadernacion: Rústica
- Páginas: 352
- Fecha Publicación: 15/10/2009
- Nº Volúmenes: 1
- Idioma: Inglés