Public service improvement: theories and evidence

The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to theforefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better. INDICE: 1: Rachel Ashworth, George Boyne, and Tom Entwistle: Theories of Public Service Improvement: An Introduction; 2: Rhys Andrews: OrganizationalEnvironments and Public Service Improvement; 3: Stephen Martin: Regulation and Public Service Improvement; 4: George Boyne: Strategic Planning and Public Service Improvement; 5: Nicolai Petrovsky: The Role of Leadership; 6: Rachel Ashworth: Organizational Culture and Improvement; 7: Julian Gould-Williams: HRM and Public Service Improvement; 8: Richard Walker: Innovation and Public Service Improvement; 9: Tom Entwistle: Partnerships, Networks, and Alliances in Collaborative Public Service Delivery; 10: James Downe: Organizational Learning and Public Service Improvement; 11: Rachel Ashworth, George Boyne, and Tom Entwistle: Reflections on Public Service Improvement

• ISBN: 978-0-19-954547-6
• Editorial: Oxford University
• Encuadernacion: Cartoné
• Páginas: 248
• Fecha Publicación: 29/04/2010
• Nº Volúmenes: 1
• Idioma: Inglés