Applied conversation analysis: intervention and change in institutional talk

Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interaction. The work reported in this collection shows how CA can be used to identify, and improve, communicative practices at work. CHARLES ANTAKI Professor of Language and Social Psychology at the University of Loughborough, UK. INDICE: Series Preface - Acknowledgements - List of Contributors - Notation - Applied Conversation Analysis: From Explication to Intervention; 'C.Antaki- ''Some' vs 'Any' Medical Worries: Encouraging Patients to Reveal Their Unmet Concerns; 'J.Heritage' & 'J.D.Robinson - 'Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation; 'R.Wilkinson - 'Improving Response Rates in Telephone Interviews; 'D.W.Maynard', 'J.Freese' & 'N.C.Schaeffer - 'Improving Ethnic Monitoring on a Telephone Helpline; 'S.Wilkinson - 'Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis; 'C.Kitzinger - 'Simulated Interaction and Communication Skills Training: The 'Conversation Analytic Role-Play Method'; 'E.Stokoe - 'Should Mandatory Jobseeker Interviews Be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations; 'M.Toerien, A.Irvine, P.Drew' & 'R.Sainsbury - 'Giving Feedback to Care Staff About Offering Choices to People with Intellectual Disabilities; 'W.M.Finlay, C.Walton' & 'C.Antaki - 'Reflecting on Your Own Talk: The Discursive Action Method at Work; 'J.Lamerichs' & 'H.Te Molder - 'Conversation Analysis Applied to User Centered Design: A Study of Who 'The User' Is; 'M.Egbert - 'A Psychoanalyst's Reflection on Conversation Analysis's Contribution to His Own Therapeutic Talk; 'A.Peräkylä - 'References - Index

• ISBN: 978-0-230-22995-2
• Editorial: Palgrave MacM
• Encuadernacion: Cartoné
• Páginas: 304
• Fecha Publicación: 12/08/2011
• Nº Volúmenes: 1
• Idioma: Inglés