Engaging public sector clients: from service-delivery to co-production
Alford, John
78,36 €(IVA inc.)
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
- ISBN: 978-0-230-22376-9
- Editorial: Palgrave Macmillan
- Encuadernacion: Cartoné
- Páginas: 280
- Fecha Publicación: 08/04/2009
- Nº Volúmenes: 1
- Idioma: Inglés